Scribblings from the Mitchy Side

Well, Kate was pleased with us, despite there being one or two areas of concern. She pointed out though that a large part of this was due to sales not doing their jobs properly so we shouldn't be too worried. I was cross about being pulled up on refunds though, because I keep telling Carol and Lyn "DON'T do a refund unless you have a signed form and regional manager's autho if it's over 30 quid!" and so what have they been doing? Yeh. There were SIX refunds with no signed forms or authos. I was not pleased but at least it's not all down to us.

I took the opportunity to sidle up to Kate late in the day and asked if I could speak off the record. Of course I could, she said, so I told her that if I was out of order, I would apologise, but that I was really concerned by what I'd seen in Milton Keynes store on Wednesday. She wasn't terribly surprised and it seems the situation has been discussed extensively with Matt the Regional Manager. Something is being done, very soon, and she said it may already have happened. It would be worse in the short term, she said, but better in the long term. If I'm interpreting that correctly, the current Senior Admin over there is being given the order of the boot and they are bringing someone in who knows what they're doing.

I'm sorry for the Admin clerk involved but it really, really needs doing. Desperately so. I can only assume it's taken this long because they've had to take this higher up the management ladder to get it sorted out.

Another busy day but a good one. I like it when we're busy coz the time goes faster. And I now I have two days off and much booze and food goodness tomorrow. Yay!!!