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Today was a Monday in all particulars that make Mondays so foul.
There were far too many people ringing up and asking stupid questions at work.
I had far too little sleep - although admittedly that was entirely my fault, I got sidetracked.
I started work by being sick as a dog - yes, I made it to the loos in time. Why I was sick, I have no idea.
I felt like crap for about half an hour after then but then rallied so I could tackle the paper mountain in between the phone calls from idiots. ("So how many sessions is that then?" "What, 7 times 5? Generally 35...")
By mid-afternoon I was feeling distinctly blargh and bleh again but wasn't sick. Thankfully. Was sufficiently meh-like that I planned to go home early via a lift with FogHorn, who finishes earlier on a Monday. But as it happened, her hubby picked the kids up so we stayed until 5.30. Which at least meant more pences in the pay packet.
In between all that, we fielded no less than 3 phone calls from the same woman who couldn't work out how to fill in her adjustment claim form. PartyGirl spent about 15 minutes talking to her in the morning then I caught her for about 25 minutes mid-afternoon. Seriously, this woman just Did.Not.Get.It. "So, ok, this girl did 4 sessions a week for 4 weeks?" "Yes." "And then she reduced the sessions to 2 a week for the remainder of the term?" "Yes." "OK, we paid you for a 16 week term. She did 4 sessions for 4 weeks so that's 4x4 which is 16. She did 2 sessions for the remaining 12 weeks so that's 2 x 12 which is 24. If we add 24 and 16 we get 40. Now, we paid you for 16 x 4 which is 64, yes?" "Yes." "So to work out what you owe us, take away 40, which is what she actually did from the 64, which equals 24. So you have to pay us back 24 sessions." "Umm..." "Yes?" "Where did you get 12 weeks from?" "*sobs*" Bear in mind I went through this with her twice.....slowly).
Around 5 she rings back again and PartyGirl catches it. I overhear a bit of the conversation and she mouths the woman's name to me. I groan and pat her shoulder sympathetically. 45 minutes later, PartyGirl has gone through every line of the adjustment form, clarified several things, such as the girl who was doing 4 sessions and then went to 2 actually got paid for 2 sessions but did 4 extra sessions in September *grits teeth* and that the dates the lady gave us for her term were wrong in the first place so that we owed her a week's worth of sessions for all her pupils. At the end of the call, PartyGirl was a raving lunatic and we're ready to swing for this woman if she rings again. I can't wait to see if the forms she sends in bear any resemblance to what was laboriously worked out on the phone.
Anyway, since I've got home, I've had some food and some tea, without rejecting either, and I feel a bit better. But I think a very early night is called for, with a hot water bottle. I cannot be ill, can't afford it!
There were far too many people ringing up and asking stupid questions at work.
I had far too little sleep - although admittedly that was entirely my fault, I got sidetracked.
I started work by being sick as a dog - yes, I made it to the loos in time. Why I was sick, I have no idea.
I felt like crap for about half an hour after then but then rallied so I could tackle the paper mountain in between the phone calls from idiots. ("So how many sessions is that then?" "What, 7 times 5? Generally 35...")
By mid-afternoon I was feeling distinctly blargh and bleh again but wasn't sick. Thankfully. Was sufficiently meh-like that I planned to go home early via a lift with FogHorn, who finishes earlier on a Monday. But as it happened, her hubby picked the kids up so we stayed until 5.30. Which at least meant more pences in the pay packet.
In between all that, we fielded no less than 3 phone calls from the same woman who couldn't work out how to fill in her adjustment claim form. PartyGirl spent about 15 minutes talking to her in the morning then I caught her for about 25 minutes mid-afternoon. Seriously, this woman just Did.Not.Get.It. "So, ok, this girl did 4 sessions a week for 4 weeks?" "Yes." "And then she reduced the sessions to 2 a week for the remainder of the term?" "Yes." "OK, we paid you for a 16 week term. She did 4 sessions for 4 weeks so that's 4x4 which is 16. She did 2 sessions for the remaining 12 weeks so that's 2 x 12 which is 24. If we add 24 and 16 we get 40. Now, we paid you for 16 x 4 which is 64, yes?" "Yes." "So to work out what you owe us, take away 40, which is what she actually did from the 64, which equals 24. So you have to pay us back 24 sessions." "Umm..." "Yes?" "Where did you get 12 weeks from?" "*sobs*" Bear in mind I went through this with her twice.....slowly).
Around 5 she rings back again and PartyGirl catches it. I overhear a bit of the conversation and she mouths the woman's name to me. I groan and pat her shoulder sympathetically. 45 minutes later, PartyGirl has gone through every line of the adjustment form, clarified several things, such as the girl who was doing 4 sessions and then went to 2 actually got paid for 2 sessions but did 4 extra sessions in September *grits teeth* and that the dates the lady gave us for her term were wrong in the first place so that we owed her a week's worth of sessions for all her pupils. At the end of the call, PartyGirl was a raving lunatic and we're ready to swing for this woman if she rings again. I can't wait to see if the forms she sends in bear any resemblance to what was laboriously worked out on the phone.
Anyway, since I've got home, I've had some food and some tea, without rejecting either, and I feel a bit better. But I think a very early night is called for, with a hot water bottle. I cannot be ill, can't afford it!
tired
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