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razzing frazzin' jazzin' car!
Stoopid thing has come out in sympathy with the computer and is refusing to start. Dammit. I thought I'd driven it enough this week but thinking about it, I haven't used it since Tuesday. Bollocks.
So I ring the AA, who you will recall came out last week, no bother, only to be informed that my membership has lapsed and I need to rejoin. There was outrage but fair enough, it's entirely possible I missed a direct debit back in February. *snarls* So I go through the palavar of rejoining...and then I'm handed a bill for £162, which has to be paid in one lump sum. I was Not Pleased, that's like 5 times the current membership cost but because it's a callout situation, it's the standard charge. *seethes* Anyway, I got a number to ring and filed a complaint. I was very civil but made it clear I thought it was appalling customer service to a long standing customer. I'm not complaining about the rejoining, that's fair enough. But to charge a customer who's been with the AA for well over 15 years £162 to rejoin is bloody awful. It's not like I'm someone who's never been with the AA just ringing up to get coverage for the first time because they've broken down, y'know? A very nice lady called Shirley promised to pass on my comments so I expect I'll get a polite letter two months from now going "Thank you for your comments, unfortunately blah blah company policy blah sucks to be you have a nice day". Eh. At least I complained, I feel slightly better :P
Thank god I still have room on my credit card for emergencies. BTW, we have an estimated completion date for Eve's house of 1st December. It can't come soon enough. *eyes empty bank account and sighs*
Stoopid thing has come out in sympathy with the computer and is refusing to start. Dammit. I thought I'd driven it enough this week but thinking about it, I haven't used it since Tuesday. Bollocks.
So I ring the AA, who you will recall came out last week, no bother, only to be informed that my membership has lapsed and I need to rejoin. There was outrage but fair enough, it's entirely possible I missed a direct debit back in February. *snarls* So I go through the palavar of rejoining...and then I'm handed a bill for £162, which has to be paid in one lump sum. I was Not Pleased, that's like 5 times the current membership cost but because it's a callout situation, it's the standard charge. *seethes* Anyway, I got a number to ring and filed a complaint. I was very civil but made it clear I thought it was appalling customer service to a long standing customer. I'm not complaining about the rejoining, that's fair enough. But to charge a customer who's been with the AA for well over 15 years £162 to rejoin is bloody awful. It's not like I'm someone who's never been with the AA just ringing up to get coverage for the first time because they've broken down, y'know? A very nice lady called Shirley promised to pass on my comments so I expect I'll get a polite letter two months from now going "Thank you for your comments, unfortunately blah blah company policy blah sucks to be you have a nice day". Eh. At least I complained, I feel slightly better :P
Thank god I still have room on my credit card for emergencies. BTW, we have an estimated completion date for Eve's house of 1st December. It can't come soon enough. *eyes empty bank account and sighs*
cross